Melissa Harris
MBA CEO, Telecom Training Corporation (615) 298-5429 office, (615) 838-2535 cell melissa@telecomtrainingcorporation.com www.telecomtrainingcorporation.com https://www.linkedin.com/in/melissaharristelecomtraining
Summary of Qualifications:
- Over 20 years of consulting, coaching and training in the telecommunications, cellular, and cable television ICT industries.
- Manages a global team of 850 industry-specialized professional trainers/coaches/consultants for the needs of organizations needing temporary external resources.
- Areas of expertise includes mergers/acquisitions, new network/product launches, culture transformation, and customer experience management.
- Frequently requested training includes product/service training, soft skills for sales, customer service, call centers & leadership, software/billing systems, and new hire onboarding.
- Works with the world’s leading ICT operators including Caribbean leaders such as Cable & Wireless, Belize Telemedia, GTT+, CCT Wireless, SETAR, BTC, Smart (Belize), CTU, and CANTO.
CEO,Telecom Training Corporation-Melissa Harris CV
Ian Campbell
Master of Communication Management (Distinction), MCM COVENTRY UNIVERSITY, UK 43 Ben Winchester Street, Maingotville, Claxton Bay, Trinidad and Tobago Ian.christopher.campbell@gmail.com (868)-678-7816 or (868)-659-3395
EXPERIENCE
- 1980-2014 TELECOMMUNICATIONS SERVICES OF TRINIDAD AND TOBAGO LIMITED
- 2012-2014 Senior Project Manager – Lead Professional
- Develop and Manage Enterprise, Technology and Access Plant Projects
- 2010-2012 Business Re-Engineering Analyst & PMO Lead
- Develop policies and procedures for TSTT’s Next Gen. Network Operating Support System, NGOSS
- Project Manager for all initiatives from development to production for NGOSS